Privacy Policy

1. Introduction

Jeevanee (“we,” “us,” or “our”) is committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian data protection regulations. By using Jeevanee, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number
• Family profile data: family member names, relationships, roles
• Health data: prescriptions, medications, dose logs, health records
• Financial data: expense entries, budget configurations
• Fitness and wellness data: activity logs, nutrition entries
• User-generated content: community posts, feature requests

2.2 Information Collected Automatically

• Device information: device type, operating system, browser type
• Usage data: pages visited, features used, time spent
• Log data: IP address, access times, referring URLs

3. How We Use Your Information

• To provide, maintain, and improve the Jeevanee platform
• To enable family coordination features (medication reminders, caregiver alerts)
• To generate cross-domain intelligence insights for your family
• To process OCR prescription scans and AI-powered suggestions
• To send notifications and reminders you have opted into
• To respond to your inquiries and support requests
• To enforce our terms and policies
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We do not share your data with third parties for marketing purposes. Your data may be shared in the following limited circumstances:

• Within your family: Data is shared among family members you have explicitly added to your Jeevanee household, according to the roles and permissions you configure.
• Service providers: We use trusted third-party providers for hosting, analytics, and AI processing. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose data if required by law, court order, or government regulation.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Jeevanee platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function (authentication, session management, security). These cannot be disabled.
• Analytics cookies: Help us understand how you use the platform so we can improve it. These are anonymized and do not identify you personally.
• Preference cookies: Remember your settings such as language, theme, and notification preferences.

We do not use advertising or third-party marketing cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

6. Data Security

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Health data receives an additional layer of field-level encryption
• All data is stored on servers located in India
• Access controls and audit logs protect against unauthorized access
• Regular security assessments and vulnerability testing

7. Your Rights (DPDPA)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request erasure of your data (right to be forgotten)
• Withdraw consent at any time
• Nominate a person to exercise your rights on your behalf
• File a grievance with our Data Protection Officer or the Data Protection Board of India

8. Consent Management

We obtain your consent before collecting and processing your personal data. Consent is collected through:

• Account registration and onboarding flow
• Explicit opt-in for health data processing and AI features
• Consent banners for cookies and analytics
• Per-feature consent for family data sharing, notifications, and AI analysis

You may withdraw consent at any time through your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Some services may become unavailable if consent for essential processing is withdrawn.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this policy.

• Account data: retained while your account is active, deleted within 30 days of account deletion
• Health records and prescriptions: retained while your account is active; you may delete individual records at any time
• Transaction and financial data: retained for the period required by applicable tax and financial regulations
• Audit logs: retained as required for compliance; these are append-only and cannot be modified
• Community content: retained while posted; you may delete your posts at any time
• Backup data: purged within 60 days of account deletion

10. Third-Party Links & Services

The Jeevanee platform may contain links to third-party websites or services (such as pharmacy websites, health information portals, or payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information. Third-party integrations within Jeevanee (such as AI processing services) are governed by data processing agreements that ensure your data is protected to the same standards we maintain.

11. International Data Transfers

All primary data storage and processing occurs on servers located in India. In limited cases, data may be processed outside India for specific services (such as AI model inference). In such cases, we ensure adequate safeguards are in place as required by the DPDPA, including data processing agreements and transfer impact assessments. We only transfer data to jurisdictions that provide adequate protection or where contractual safeguards are in place.

12. Children's Privacy

Jeevanee allows parents and guardians to manage health and wellness data for children in their family. Children under 18 cannot create accounts independently. Verifiable parental consent is required for processing children's data, in compliance with DPDPA provisions for minors.

13. AI-Powered Features

Jeevanee uses AI for features like prescription OCR, health insights, cross-domain intelligence, and the Family Concierge. Regarding AI-powered features:

• AI-generated content is always clearly labeled with a disclaimer
• AI outputs are presented for your review and are never saved directly without your explicit approval
• Your data may be sent to AI processing services for analysis; these services do not retain your data beyond the processing request
• AI outputs are not medical, financial, or legal advice and should be verified with qualified professionals
• You can opt out of AI-powered features at any time without losing access to core platform functionality
• Conversations with the AI Concierge are not stored permanently unless you explicitly save a generated plan

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the platform (in-app notification), by email, or by prominently posting a notice on our website. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

15. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data processing:

If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India as established under the DPDPA, 2023.

16. Contact Us

For privacy-related questions or to exercise your rights:

• General privacy inquiries: privacy@jeevanee.com
• Grievance redressal: grievance@jeevanee.com
• Legal inquiries: legal@jeevanee.com
• Registered Office: India